Launch of Workstation Outsourcing

Description


One of the main advantages of workstation outsourcing is the flexibility in selecting the necessary hardware and software which allows companies to cut equipment procurement and upgrade costs.

Clients receive exceptional technical support and maintenance in case of any problems.

Today, most companies seek to optimise their costs without losing the quality of their services. This among other things applies to workstations for employees. In this context, workstation outsourcing projects are becoming more and more popular. CSC was no exception. Under its strategy to optimise business processes and cut the spending, the company decided to outsource workstations.

The main project goal was to create optimal working conditions for employees subject to the maximum possible reduction of workstation costs. The following tasks were carried out as part of the project:

  • Analysis of the company's needs for workstations and development of criteria for selecting a service provider.

  • Search and selection of the best outsourcing service provider.
  • Development and negotiation of terms for cooperation with the service provider.
  • Data migration, workstation setup, standardisation.

As a result, CSC significantly reduced its workstation costs without compromising the quality of services. Using the services of an outsourcing company reduced the time required to set up and maintain workstations and improved information security.

Key Figures

  • 1,900 client workstations
  • 2.5 times fewer incidents
  • 5 times quicker incident response and management
  • The service is available in 65 sites across Russia
  • New workstation setup takes max. 8 hours depending on the site; 4 hours for VIP clients